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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Flat rate shipping fees of $12.50 will apply to all orders at checkout. Please expect higher delivery and handling fees for sizes over 24 x 36 and/or large print orders and/or remote areas. Delivery and handling fees over and above the flat rate fee will be calculated and invoiced in a separate email. 

Which payment methods are accepted in the Online Shop?

We accept most credit cards including Visa, Master Card, American Express, Interact and PayPal.

How long will delivery take?

Please allow 3-7 business days once your order is completed. Shipment to remote locations may expect longer shipping times.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

You will promptly receive an order confirmation via e-mail. Once authenticity of your payment is confirmed we will process your order. For shipment to leave our store, expect 2-10 business days depending on your order size and service. You will receive shipment details thereafter.

Do I receive an invoice for my order?

You should receive an invoice in the order confirmation email.  Check your junk mail if you don’t see it in your inbox. Please contact us if you if there is an issue. 

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