Shipping & Delivery
Typically your order will ship within 2-5 business days depending on volume and product purchased. Once it ships, you will receive an email with your tracking number. Shipping usually takes 3-7 days to arrive using standard delivery. All orders are shipping from our Burnaby, BC facility utilizing or Canada Post. Our normal shipping and order processing days are Monday through Friday. Please see Shipping and Order Processing Holidays for exceptions.
No orders are processed or shipped on Saturday, Sunday, or major holidays or company closures (listed below). Expedited shipping such as “Next Day Air” does not expedite the 2-5 business day production process. You order will be shipped at the expedited level once it has finished production. If you wish to expedite the production process, you must choose the “rush” option when making your purchase. Expedited shipping methods may not be available to all locations and addresses and we cannot be responsible for carrier delays or lost, stolen or misdirected shipments by the carrier.
Please Note: the cost of shipping is an additional cost to your order.
An email confirmation is sent to you when the order is shipped. This email will include your order details and Order Invoice number. You can use your Order Invoice number on our Order Status page to track the status of your order through the entire production and delivery process. If you do not receive an email confirmation within 2 business days of your order, please email [email protected] and we will respond to your request right away.
Returns or Exchanges
– You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
– Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
– If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
– Please note, expedited and international shipping charges are non-refundable.