FAQs: The answers to the questions that we have had about fine art printing

Fine Art Printing FAQs

Why does the print looks different than the screen on my computer?

This is the most common issue with online print orders. We only adjust your image file if you ask for this service otherwise it’s printed as is. Computer screens are often very bright, meaning photo prints may appear darker or less colourful in comparison. Screens also are set to the cooler tone of white balance as a default which can make colours more vibrant on your display, but prints are based on natural white balance which has a warmer appearance, so colours will slightly alter during printing. If you are a photographer or an artist, you might have heard about monitor colour calibration. If you are not familiar with colour calibration, we recommend to bring your file in person to our Burnaby location and ask us for advice before placing your order online.

What file format can be printed?

For online orders, we accept JPG and PNG files only. To submit any other formats, please upload the imagery to a file sharing service such as Google Drive, Dropbox, etc., and email us the link. Files uploaded through this website are recommended to have a resolution of 360 or 240 DPI, an 8-bit colour depth, and feature an embedded sRGB colour profile. If you don’t know what any of that means, then just leave it to us! Your uploaded images will, of course, be automatically checked to match the requirements of your desired print.

File size

Your file must be at least 0.4 megapixels (for example, 700×700 pixels), but shall be no more than 41 megapixels. Depending on the aspect ratio of your image, the maximum width: 6400 px. maximum height: 6400 px.

These are examples of file resolutions for standard aspect ratios:

Square — 25,000×25,000 pixels
3:2 — 30,600×20,400 pixels
4:3 — 28,850×21,650 pixels
19:6 — 33,300×18,750 pixels
4:1 Panorama — 50,000×12,500 pixels

What is the difference between MegaPixels and MegaBytes?

While both pixels and bytes refer to the sizes of digital objects, they measure completely different things. MegaPixels measure the size of digital images, sensors and displays. MegaBytes measure the size of digital files (such as photos, documents, etc).

MP (megapixels) Resolution – MB (megabyte) File Size

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Scanning Services FAQs

What is maximum size you can scan?

Our CRUSE Scanner can scan one piece of 4×6 feet, (48×72 inch or 122×182 cm)

Our wall scanner can reach up to 8×8 feet (96×96 inch or 240×240 cm)

Do I need appointment for scanning?

No, you can drop in anytime during our opening hours however you can call us in advance to ensure your scheduling.

I don’t live in the area, can I ship my artwork for scanning?

Absolutely, we scan and ship it back to you. Customer pays for shipping costs.

How long does it take time for scanning?

We require 3-5 business days for your order to be complete; we do not carry out same day jobs for scanning. In turn, you must leave your original with us for that period of time. However, there are exceptions for highly valuable pieces of artwork or documents (museum standards) that can’t be outside of a specialized casing for more than 24 hours. For same day scans regarding valuable artwork please ask for our different chart of pricing.

How much does it cost?

Our scanning service includes color adjustment and print preparation. It doesn’t include photoshop editings such as background removal or advanced editing.

  • Up to 8.5×11 inch print for $45

  • Up to 18×24 inch for $99

  • Up to 24×36 inch for $120

  • Up to 48×48 inch for $180

Variable handling fees may apply to some fragile documents or valuable artwork!

I have 10 or more artworks, do I receive bulk discount?

All artwork are handled individually, there is no extra discounts on scanning services.

My art is fairly textured will that translate into a scanned image?

With the techniques we use here at ABC Fine ART, we can capture even the smallest details of your image, including textures.

Will the scan look different from my original work?

We use a calibrated lighting setup when capturing an image of your artwork. Then we bring the image to the computer were we then color match and correct for optimal color.

Can I get a proof before I print?

A proof print on matte photo paper 8×10” of your scanned artwork can be purchased for an additional $17.50

Will scanning damage my artwork?

At ABC Fine ART we are incredibly diligent with our customers’ artwork. We use methods that do not require us to touch or flatten your artwork to avoid damaging it in any way, however, we would recommend insuring your artwork.

Should I come in person or can I mail it to you?

You can bring your artwork in person to our Burnaby location or mailed. Please allow five business days after receiving your artwork. We strongly recommend insuring your artwork before sending it.

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Online Orders FAQs

How to Order Online?

1- Select an image to upload from your device
2- Select available sizes based on your image quality
3- Use cropping tool if needed
4- Proceed to Checkout 
5- Go to shopping cart and select your secure payment method

How to Order Custom Size?

Please upload custom size and format pieces to your Dropbox, iCloud, or Google Drive and email us the link to your files at:
[email protected]


We accept credit cards, PayPal or e-transfer. Orders can be picked up in store or shipped with free handling and packaging within BC for a flat, low cost rate of $10 for all orders over $99. Additional fees may apply for large size orders.

What Is Order Processing Time?

Your order may take approximately 5-10 business days to receive. Please note that this is an average time. Because each piece is a custom product, production and shipping times can vary slightly. Once your order has been shipped, you will receive a tracking number. For an additional fee we can put a Rush on your order and ship through overnight priority.

Contact For Assistance

Local: 604-299-0203 
Toll free: 1-855-999-0203 
Mon. to Fri. 9:30am – 6:00pm

– Where does ABC Fine ART prints ship to?

we ship our products across Canada and the USA.

– How much does shipping cost?

Our standard shipping rate within BC is $10. Shipping cost may increase to $20 depending on the size of your order and/or delivery to rural areas. If this surcharge is applicable to your order, you will be notified after you enter your postal code during the checkout process.

– Can you guarentee my print wil arrive in good condition?

All orders are packaged with our time-tested, protective packaging materials. That said, accidents can happen and if your order does get damaged during shipping, you will be completely covered as all of our shipments are fully insured.

– How long does it take to produce and ship my print?

Your shipment may take approximately 5-10 business days to receive. Please note that this is an average time. Because each piece is a custom product, production and shipping times can vary slightly. Once your order has been shipped, you will receive a tracking number. For an additional fee we can put a Rush on your order and ship through overnight priority.

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